You have the right to cancel (part of) your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. Return the products to Nail Supply By SMB at Marga Klomelaan 48 6836 SM Arnhem. Remember to also complete the Model Form and send it with the order. Unstamped shipments will not be accepted.
If you make use of your right of withdrawal, the product with all supplied accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur.
To make use of this right you can contact us via info@nailsupplybysmb.com. To provide clarity for our customer service you must accompany the shipment from our Model form.

Return exceptions
The right of withdrawal is excluded for:
  • products that for hygienic reasons cannot be reused after opening.
  • products whose seal has been broken.

Refund
After you have made use of your right of withdrawal, you will receive all payments within 14 days, including any shipping costs. We will refund you with the same payment method you used to pay, unless you agree a different method with us. Only the costs for return from your home to the web store are for your own account. These costs amount to approximately € 6.95 per package. Consult the website of your carrier for the exact rates.

Cancel or change
Do you want to change or cancel an order that has already been placed? Which can! Then contact us directly via e-mail. Please note: state your order number and possibly the products that you want to return or change. Is your order already on the way? Then you can actively refuse the order. You then inform the postman that you do not want the package. After we have received the package back, we will contact you to find a solution.
 
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